Returns & Refunds Policy

1. Overview

We want every order to arrive correctly and in the condition shown at checkout. If something is wrong with your order, contact Professor.Pokémon support and we will review the issue with you.

This policy applies to eligible orders placed directly through dracospitfire.com. Marketplace purchases, including eBay orders, may also be governed by the return policy shown on that marketplace listing.

2. Return window

• Return requests are available within 7 calendar days from the product delivery date.
• Delivery date is based on the carrier tracking record or the order delivery confirmation available to us.
• Requests opened after the 7-day window may be declined unless the item arrived damaged, incorrect, or otherwise required by applicable marketplace or consumer protection rules.

3. Eligible return condition

• Returned items must be in the same condition received.
• Sealed Pokémon TCG products must remain unopened unless the order arrived damaged or incorrect.
• Single cards and collectible items must be returned with the same protection, sleeves, cases, or packaging included with the shipment when applicable.
• Items showing avoidable damage, missing contents, opened sealed packaging, or condition changes after delivery may be declined or refunded at a reduced amount.

4. How to start a return

• Sign in and open your order from the dashboard, or contact support with your order number and email address.
• Include a short explanation of the issue and clear photos if the item arrived damaged, incorrect, or missing contents.
• Wait for return instructions before shipping anything back so we can confirm eligibility and provide the correct destination.
• Use secure packaging when sending a return. We recommend reusing the original shipping materials when they are still protective.

5. Refunds

• Approved refunds are sent back to the original payment method when possible.
• Refund timing depends on the payment provider and card-issuing bank after the refund is submitted.
• Original shipping charges may be non-refundable unless the return is caused by an incorrect, damaged, or otherwise defective shipment.
• If only part of an order is returned, the refund may be limited to the approved item value and any approved shipping adjustment.

6. Exchanges and replacements

Exchanges and replacements depend on current inventory. If the same item is unavailable, we may offer a refund or help you choose another available item when appropriate.

7. Damaged or incorrect orders

• Contact support as soon as possible if an order arrives damaged, incorrect, or missing items.
• Keep the product, packaging, and shipping materials until the issue is reviewed because carrier claims may require photos or inspection details.
• We will use the order record, tracking, photos, and product details to determine the appropriate replacement, refund, or next step.