1. Introduction

We collect and use information to operate the Site, process orders, provide support, and improve the experience. Some features are optional, but certain information is required to complete a purchase, deliver products, and prevent fraud.

2. About us

This Site is operated by [Your Store Name]. If you have questions about this policy or how we handle information, you can reach us using the contact details in the Contact section below.

3. What we collect

3.1 Information you provide

• Account and profile: name, email address, and login-related information you provide when you create an account.
• Order and fulfilment: shipping address, items purchased, quantities, and order history.
• Support: messages you send us, including emails, chats, or support requests.

3.2 Information collected automatically

• Device and usage: IP address, browser type, pages viewed, and approximate location inferred from IP.
• Cookies and similar technologies: identifiers used for security, authentication, and preferences.

3.3 Payment information

Payments are processed by third-party payment providers (for example, Stripe, Apple Pay, and PayPal when available). We do not store full payment card numbers. Payment providers may collect and process payment information under their own policies.

4. How we use information

• To provide and operate the Site
• To process orders and deliver products
• To communicate about orders, updates, and support
• To prevent fraud, abuse, and unauthorised access
• To analyse and improve Site performance and reliability

5. How we share information

We may share information with:

• Service providers that help operate the Site (hosting, databases, analytics, customer support tools)
• Payment processors to complete transactions
• Shipping and logistics providers to deliver orders
• Professional advisers (for example, legal or accounting) when needed
• Authorities if required by law, or to protect rights and safety

We do not sell personal information.

6. International transfers

Our service providers may process information in countries other than where you live. Where required, we use safeguards designed to protect your information during transfer.

7. Cookies

Cookies help keep the Site functional and secure, remember preferences, and understand usage. You can control cookies through your browser settings. If you disable cookies, some features may not work properly.

8. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing.

To make a request, contact us. We may ask for information to verify your identity before responding.

9. Security

We use reasonable safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Data retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

11. Children’s privacy

The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13.

12. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.